Office Policies
Please review our office policies. If you have any questions that are not answered below, please feel free to contact us.
Appointments
Please leave sufficient time for your new visit. Depending on the complexity of your diagnosis, appointment times can vary. Your scheduled appointments are subject to change due to emergencies in our schedule. You will be notified as soon as possible if we need to make changes. We know that your time is valuable and we apologize for any inconvenience this may cause. We will strive to do our best to make changes and delays as infrequent as possible.
Should you need to cancel or reschedule an appointment, we ask that you contact the office at least 24 hours in advance. We reserve the right to charge for the appointment if you do not show.
Telephone Calls
If you have questions concerning your hand or upper extremity care, please call the office. Our staff will make every effort to return your call the same day or within 24 hours. The staff is well trained to answer most questions. If your call requires that you speak to the therapist, please leave a message and the therapist will return your call at the earliest opportunity.
Cellular Phones
We ask that you please refrain from using your cell phone while in with the hand therapist.
Medical Records
- Please allow 48 to 72 hours for chart copies. There’s a $15 charge for the copying of medical records.
- If we are referring you to another hand therapist, there will be no charge for copying or mailing of your medical records.